Returns & Exchanges

At Happy Floors, we want you to love your new space, which is why we offer a 30-day return window for all unused and uninstalled flooring products. Simply ensure your items are in their original packaging to qualify for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team or log into your account portal to submit a return request and receive your Return Merchandise Authorization (RMA) number.

2

Prepare the Shipment

Securely pack your flooring materials in their original boxes, ensuring all planks or tiles are protected, and clearly mark the exterior with your assigned RMA number.

3

Ship It Back

Drop off your package at an authorized shipping center or schedule a freight pickup for palletized orders using the prepaid label provided by our team.

4

Inspection and Refund

Once our warehouse team inspects the returned goods for damage, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing